Publisher's Synopsis
This updated, paperback edition describes procedures that have been proven to significantly increase productivity, profitability and morale. It is based on the author's hands-on experience implementing a quality programme at The Paul Revere;Insurance Company. This approach successfully combines the concepts of quality teams and value analysis, encouraging participation and co-operation at all levels of personnel and providing public recognition for achievement. The description of the process at Paul Revere details not only how the plan works but, more importantly, why. Progressive yet practical, with new information on quality values, this book can be adapted to meet the needs of organizations in any setting, from service or manufacturing industries to academia or community groups.
