Publisher's Synopsis
Updated and revised, the second edition of this unique and popular text promotes the critical thinking and professional skills needed to face the challenges of today's rapidly changing health care system. Readers learn both skills and theory in a manner that is practical and easy to read. A completely new chapter provides clinical guidelines for mastering the workplace skills suggested by National Educational Goals 2000. And, a wealth of examples, analogies, case studies, and practice sessions provide readers with a truly interactive experience. These practice scenarios illustrate "real-world" challenges such as communicating bad news, working in teams, managing conflict, and satisfying customers.
