Customer Experience (CX) Engineering in Aerospace and Defense

Customer Experience (CX) Engineering in Aerospace and Defense Delivering Winning Value Propositions in a 'New-Game' Landscape

Hardback (26 Mar 2024)

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Publisher's Synopsis

The authors contend that new business capture teams operating in the aerospace-defense sector which adopt their "Best Practices, Outside-In, Customer-Centric" approach to executing their capture processes can attain supranormal contract win rates-as high as 80% and higher.

They back up this claim with captivatingly told case study vignettes of 21st century competitions that they were personally involved with, providing teams with practical step-by-step guidelines, tools and templates to help replicate these successes.

Book information

ISBN: 9781665754897
Publisher: Author Solutions Inc
Imprint: Archway Publishing
Pub date:
Language: English
Number of pages: 242
Weight: 1048g
Height: 279mm
Width: 216mm
Spine width: 21mm