Customer Service - NVQ Level 3. Effective Assessment Pack (Customization)

Customer Service - NVQ Level 3. Effective Assessment Pack (Customization)

Paperback (26 Jun 1996)

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Includes delivery to the United States

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Publisher's Synopsis

This pack is designed to enable the trainer/assessor to record the progress of each user, and to build up a picture of their competence. It cuts to a minimum the time spent preparing for assessments, reviewing performance and recording progress.

Book information

ISBN: 9780273626701
Publisher: Financial Times Prentice Hall
Imprint: Financial Times Prentice Hall
Pub date:
Language: English