Publisher's Synopsis
Most people in the workplace just want to get on with their jobs - but there's always a percentage who seem to be just impossible to deal with. If you know how to treat them properly, however, you can solve the problem - the aim of this book is not to change difficult people, but to change the way they behave towards us. The book deals, chapter by chapter, with the most common types of awkward colleagues: explosives, insulters, procrastinators, time-wasters, show-offs, blamers and moaners - providing strategies for dealing successfully with their tiresome behaviour.
