Publisher's Synopsis
"This is a serious and impressive work...It will help those who are committed to changing the industry to create structures to do so, whether in one area or in totality. It offers a whole range of powerful tools, which will be particularly useful to those with the personal drive to apply them to rethinking construction. It is packed with examples that help to flesh out a rigorous analysis of how the industry can improve." - David Fison, Kvaerner Construction. This informative and practical book provides numerous tools, techniques, and case studies that will help those motivated to change the way things are done within the construction industry. It explores the rapidly changing expectations of the clients of the construction industry, and includes the development of a tool kit to help make a difference. It also encourages both clients and Industry to explore the concepts outlined in the Government's Report Rethinking Construction, and helps develop its basic ideas focused on the customer process and people. The author is the winner of the CIOB Author of the Year Award 2000.
