Publisher's Synopsis
Empathy is credited as a factor in improved relationships and even better product development. But while it's easy to say just put yourself in someone else's shoes, the reality is that understanding the motivations and emotions of others often proves elusive. This book helps you understand what empathy is, why it's important, how to surmount the hurdles that make you less empathetic--and when too much empathy is just too much. This collection of articles from HBR includes What Is Empathy? by Daniel Goleman; Why Compassion Is a Better Managerial Tactic Than Toughness by Emma Seppala; What Great Listeners Actually Do by Jack Zenger and Joseph Folkman; Empathy Is Key to a Great Meeting by Annie McKee; It's Harder to Empathize with People If You've Been in Their Shoes by Rachel Rutton, Mary-Hunter McDonnell, and Loran Nordgren; Being Powerful Makes You Less Empathetic by Lou Solomon; A Process for Empathetic Product Design by Jon Kolko; How Facebook Uses Empathy to Keep User Data Safe by Melissa Luu-Van; The Limits of Empathy by Adam Waytz; and What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence, an interview with Daniel Goleman by Andrea Ovans.
