Publisher's Synopsis
How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn't it? You roll out the red carpet for them, of course. This book presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved. Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for co-workers to lift each other up.
