2Revised Edition
Paperback (31 May 1996)
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Using examples from customer led organizations, this text aims to provide a flexible, cost effective route for organizations hoping to improve the quality of their customer service. This can also be used to gain the Customer Service SVQ and NVQ Level 3.
| ISBN: | 9780750629904 |
| Publisher: | Butterworth-Heinemann Ltd |
| Imprint: | Butterworth-Heinemann Ltd |
| Pub date: | 31 May 1996 |
| Edition: | 2Revised Edition |
| DEWEY: | 658.812 |
| Language: | English |
| Weight: | -1g |
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