Publisher's Synopsis
This book began as a series of articles written for small to medium sized business owners and operators who were facing serious challenges with staff turnover, productivity and growth. It takes you through a journey of experience relating the best practices of recruiting, interviewing, selection, orientation, training, evaluations, coaching and discipline. In addition it provides valuable insight to understanding the key principles of leadership with regards to coaching and mentoring. Using analogies and true stories of experiences, this book is designed to help you learn how to build a team for your company, organization or department that you would be proud of, and then how to lead that team to success. Included is a summary of the Leadership Profile which itemizes key attributes required to be a successful leader and also the Leadership Tool Box, a list of Leadership Approaches to help you navigate the challenges and pitfalls you will inevitably face. Although it began for small to medium sized businesses, the processes outlined in this book are relevant for companies and organizations of all sizes.
