Paperback (24 Feb 2010)
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ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.
| ISBN: | 9781906124199 |
| Publisher: | British Informatics Society Limited |
| Imprint: | BCS |
| Pub date: | 24 Feb 2010 |
| DEWEY: | 004.068 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 188 |
| Weight: | 353g |
| Height: | 244mm |
| Width: | 170mm |
| Spine width: | 11mm |
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