Publisher's Synopsis
For three decades, many studies related to the practices of procurement and their consequences on the performance of business were of attentiveness amongst many researchers. However, very few literature deals openly with the implementations of procurement impacting the performance of business. Thus, the technique that the author opts is to look into the firms' perception of innovation which is banks' performance for the customers as well as the importance of innovation concerning all stakeholders (shareholders, suppliers, internal customer and external customers) and its influence on business performance by conducting a case study, surveys and interviews with different stakeholders. The selected candidates for this study include banks' senior management and business departments (Personnel Banking, Wholesale Banking, Treasury & Investment Banking, Information Technology, Project Management, Operations, Strategy & Transformation and Procurement), banks' suppliers, banks' customers with direct or indirect contribution with procurement and banks' activities as a whole. A total of 284 respondents participated in the conducted research, 30 of these respondents from two banks were interviewed and 20 of these responses were used for the business case.
