Publisher's Synopsis
This popular title has been completely updated to reflect the new Arrangements introduced for the 2005/06 course. In addition to comprehensive coverage of key areas to consolidate and enhance understanding, quick questions and differentiated exam-style questions at the end of each chapter sharpen exam technique.
Use the case studies to broaden subject knowledge, whilst a full glossary makes reference quick and easy.
Contents
Chapter 1: Business in contemporary society
· Cycle of business
· Factors of production
· Sectors of business activity
· Private sector organisations
· Non-profit making organisations
· Publicly-funded organisations
· Objectives
· Stakeholders
· Role of enterprise and the entrepreneur
· Franchising
· What is a manager?
· Sources of finance
· Sources of assistance
· Methods of growth
· Internal business environment
· External business environment
· Changing business environment
Chapter 2: Business information and ICT
· Sources of information
· Types of information
· Value of information
· Uses of information in business
· Types of ICT
· Costs and benefits of ICT
· Business software
· Uses of ICT
· Effects of ICT
Chapter 3: Decision-making in business
· Types of decisions
· Mission statement
· Decision-making process
· Role of managers in decision-making
· Influence of stakeholders on decision-making
· SWOT analysis
· Costs and benefits of POGADSCIE and SWOT
· Why is effective decision-making difficult?
· What do quality decisions depend on?
· Other decision-making techniques
Chapter 4: Internal organisation
· Types of organisational groupings
· Organisation charts
· Formal organisational structure
· The role and responsibility of management
· Organisational relationships
· Changes in organisational structure
· Empowerment
· Corporate culture
Chapter 5: Marketing
Chapter 6: Operations
Chapter 7: Financial management
Chapter 8: Human resource management
Chapter 9: Key terms and solutions
