Publisher's Synopsis
This series has been designed for experienced retail staff wishing to improve their customer service and sales skills and to develop their organizational ability. The activities and checklists included are designed to assist users in evaluating their strengths and weaknesses and identifying areas for self-development within a personal and business context.;The series has been designed in a modular format, consisting of a framework of workpacks which can be used cumulatively to gain a comprehensive coverage of the skills and strategies involved in retailing, or separately to develop skills in specific subject areas. Each workpack is self-contained, practical and relates to a specific NVQ unit.
