Second edition
Paperback (22 Apr 2014)
Not available for sale
Includes delivery to the United States
Out of stock
This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts, but crucially also gives practical guidance based on real-life experiences. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices. An ITIL® licensed product.
| ISBN: | 9781780171968 |
| Publisher: | BCS Learning & Development Limited |
| Imprint: | BCS |
| Pub date: | 22 Apr 2014 |
| Edition: | Second edition |
| DEWEY: | 004.068 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | xxiv, 139 |
| Weight: | 296g |
| Height: | 241mm |
| Width: | 169mm |
| Spine width: | 9mm |
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