Publisher's Synopsis
Outsourcing — this term holds a promise of best-in-class service at low cost. But how do you realize this potential? Read this book, and you'll learn everything needed to decide on your own SAP outsourcing strategy: Which components or project types are best suited to outsourcing? Which outsourcing model is right for your company? How do you find a reliable and affordable partner? And how to define SLA's that really work? You'll benefit from the author's extensive experience in the field and the numerous examples from real-world projects provided throughout!
Making the Decision:
Find out whether your organization is the right candidate for an SAP outsourcing initiative, explore the benefits of different outsourcing models, and learn which components and projects are best suited.
Choosing a Partner:
They'll promise you everything, but will they deliver? Find out which information you should request in advance, how the screening process works, and what to consider when setting up a contract. Plus, benefit from real-life templates for Requests for Information and Request for Proposal documents!
Executing the Plan:
Whether you are planning an SAP implementation or upgrade, production support, or a global delivery, find out which tools and staff you need, how to set up a feasible schedule, and get familiar with your most important partner — the Integration Manager.
Real-life Case Studies:
Throughout the book, you'll find case studies with experiences other organizations made. Learn what they did right, but don't repeat their mistakes!
