Publisher's Synopsis
Alley considers the question of how VRS fits into the professional field of interpreting, and discovers that-regardless of the profit-focused mentality of VRS providers-interpreters make decisions with the goal of creating quality customer service experiences for deaf consumers, even if it means "breaking the rules." Her findings shed light on the decision-making process of interpreters and how their actions are governed by principles of self-care, care for colleagues, and concern for the quality of services provided. Professional Autonomy in Video Relay Service Interpreting is essential reading in interpreter education courses and interpreter training programs.