Publisher's Synopsis
This course shows how to motivate staff to take quality seriously and take responsibility for getting things right. The course examines how Federal Express, Digital Equipment Company and BAA have tackled the problem, and features a case study video and a drama video. The videos are produced by Taylor Made Films. The first video contains a series of in-depth case studies. The other video is a high quality drama video using well-known actors illustrating the key learning points.
