Publisher's Synopsis
This course shows how to motivate staff to take quality seriously and take responsibility for getting things right. The course examines the methods of Federal Express, Digital and BAA, and features two videos, a course guide, hand-out masters and transparencies. The course leader's module contains two course videos, a course guide, suggested timetable and background information, hand-out masters, and full-colour OHP transparencies. One video features various case studies and the other video is a high quality drama using well-known actors. The videos are produced by Taylor Made Films.
