Publisher's Synopsis
This course shows how to motivate staff to take quality seriously and take responsibility for getting things right. The course examines the methods of Federal Express, Digital and BAA, and features a case study video, a drama video and a self-study workbook, and enables the student to study at a time and a place to suit any schedule. The workbook provides a guide through the videos and supplies background information, exercises, and personal action planning. The drama video is of high quality featuring well-known actors. Both videos are produced by Taylor Made Films.
