Publisher's Synopsis
Ideal for topic-testing throughout the course or for revision in the approach to exams, this title offers valuable question practice for students of all abilities at Standard Grade.
Topic-by-topic sets of questions based on syllabus sections of Administrative Support not only test knowledge and understanding of administrative concepts, but also student-ability to interpret, analyse and evaluate. Page-by-page references to topic summaries in Standard Grade Administration Course Notes support targeted revision, whilst full answers indicate exactly what is required at Foundation, General and Credit level to show students how to impress the examiner and gain a top mark.
- Introduction
- Exam preparation
- Questions checklist
- Introduction to business organisations: organisation of departments; key functions of departments
- The working environment: office layout; safe working practices and procedures; reception services; mail handling
- Storage and retrieval of information: purpose of filing; methods; security of information
- Reprographics
- Sources of information
- Preparation and presentation of information
- Travel: arrangements; paying for travel
