Publisher's Synopsis
The official guide for the EXIN SIAM™ Professional certification
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:
- Know their role, responsibilities and context in the ecosystem
- Are empowered to deliver
- Are held accountable for the outcomes they are required to deliver
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition.
The book will appeal to:
- Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM™ Professional certification
- Customer organizations and their staff looking for guidance when managing a multi-service provider environment
- Service integrators and their staff wishing to work in a SIAM ecosystem effectively
- Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem
- Consultants in service management and other frameworks who wish to expand their knowledge
