Publisher's Synopsis
Argues that service quality is one area in which financial institutions can differentiate themselves from the competition, and suggests a systematic approch for improving quality.
Service Quality A Profit Strategy for Financial Institutions
Book (01 Sep 1988)
Not available for sale
Includes delivery to the United States
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Book information
| ISBN: | 9781556230943 |
| Publisher: | Dow Jones-Irwin |
| Imprint: | Dow Jones-Irwin |
| Pub date: | 01 Sep 1988 |
| DEWEY: | 332.10688 |
| DEWEY edition: | 19 |
| Language: | English |
| Number of pages: | 209 |
| Weight: | 500g |
| Height: | 230mm |
| Width: | 150mm |
| Spine width: | 25mm |
