Publisher's Synopsis
Your library plays a crucial role as your community's epicenter for technology whether you provide skill building resources, free access to the web or both. To deliver top service to your web-savvy users, you and your staff must stay up-to-date with the latest technology skills and trends.
This guide from Sarah Houghton-Jan presents practical, start-to-finish guidance so you can easily and successfully implement a low-cost, comprehensive, and effective staff technology training program in your library. Houghton-Jan outlines various types of technology training programs and helps you determine which one is right for your library.
You'll learn how to create a list of important technology skills to include in training, how to integrate popular technology training tools into your program, and best practices for dealing with common problems like working with different learning styles, dealing with difficult learners, and finding a suitable location. There are tips for marketing your program to supporters and sceptics alike, as well as guidelines for evaluating its success.
