Publisher's Synopsis
This Collection contains the following books: • Library Analytics and Metrics: Using data to drive decisions and services edited by Ben Showers • Being Evidence Based in Library and Information Practice edited by Denise Koufogiannakis and Alison Brettle • Assessing Service Quality: Satisfying the expectations of library customers, 3rd edition by Peter Hernon, Ellen Altman and Robert Dugan • Evaluating the Impact of Your Library, 2nd edition by David Streatfield and Sharon Markless • Web Metrics for Library and Information Professionals by David Stuart • Altmetrics: A practical guide for librarians, researchers and academics edited by Andy Tattersall • Research, Evaluation and Audit: Key steps in demonstrating your value edited by Maria J Grant, Barbara Sen and Hannah Spring.
