Publisher's Synopsis
Improved productivity, flexible work practices, low rates of absenteeism, commitment to quality, ever-higher standards of customer service - these are the benefits of a well-motivated workforce. In this prize-winning book the author takes modern motivational theory and shows how any manager can apply it to create shared vision, develop mutual trust and involve employees in the decision-making process. - - The text is enlivened throughout by examples with which managers will identify and there is a unique final section containing twenty seven exercises designed to strengthen interpersonal skills and improve creativity.
