Publisher's Synopsis
This is a unique, clear and comprehensive do-it-yourself manual for all universities and colleges worldwide which intend to introduce a system of student feedback that provides management information for action. The Manual encapsulates a decade of experience of undertaking institution-wide student feedback surveys. It documents in detail all the stages of the Student Satisfaction Approach, from student-generated questions, through questionnaire design, data analysis and reporting of outcomes, to the action taken by management to remedy concerns and to feedback to students about outcomes.
The Student Satisfaction Manual is an essential resource and blueprint for all universities and colleges which take seriously the needs and satisfaction of their students.
