Hardback (31 Dec 1993)
Not available for sale
Includes delivery to the United States
Out of stock
Executives from each of 56 American corporations discuss how their companies have developed and implemented programs to assure quality service. This updated edition (first was in 1988) adds a new chapter describing the concrete conclusions that can be drawn from the case studies. Member price, $39.9
| ISBN: | 9780898061000 |
| Publisher: | Industrial Engineering & Management Press |
| Imprint: | Industrial Engineering & Management Press |
| Pub date: | 31 Dec 1993 |
| DEWEY: | 658.562 |
| Language: | English |
| Number of pages: | 615 |
| Weight: | -1g |
| Height: | 234mm |
| Width: | 158mm |
| Spine width: | 38mm |
