Hardback (01 Mar 1995)
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Includes delivery to the United States
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This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers.
| ISBN: | 9780875845708 |
| Publisher: | Harvard Business Review Press |
| Imprint: | Harvard Business Review Press |
| Pub date: | 01 Mar 1995 |
| DEWEY: | 658.812 |
| DEWEY edition: | 20 |
| Number of pages: | 320 |
| Weight: | 662g |
| Height: | 241mm |
| Width: | 163mm |
| Spine width: | 28mm |
