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£7.99
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ISBN: 9781870471718 - The Problem Behaviour Pocketbook The Problem Behaviour Pocketbook
Angelena Boden

ISBN10: 1870471717  ISBN13: 9781870471718
Publisher: Management Pocketbooks
Format: Hardback
Publication date: 30 Sep 1999
This text lists problem behaviour types in the workplace and explains how to identify and deal with them. Types of behaviour covered include passive aggressive, narcissistic and those that play the martyr. Introduction - what is behaviour? More

£7.99
In stock

ISBN: 9781870471916 - The Handling Complaints Pocketbook The Handling Complaints Pocketbook
Angelena Boden

ISBN10: 1870471911  ISBN13: 9781870471916
Publisher: Management Pocketbooks
Format: Hardback
Publication date: 30 Jun 2001
This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers. More

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ISBN: 9781870471527 - The Thinker's Pocketbook The Thinker's Pocketbook
Angelena Boden

ISBN10: 1870471520  ISBN13: 9781870471527
Publisher: Management Pocketbooks
Format: Paperback
Publication date: 03 Jan 1998
An examination of the many different ways of thinking - creative, analytical, bottom-line, magical and lateral. Containing exercises and examples, the book aims to improve mental flexibility . Defines the many different ways of thinking; creative... More

£7.99
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Used from £1.85
ISBN: 9781870471435 - The Cultural Gaffes Pocketbook The Cultural Gaffes Pocketbook
Angelena Boden

ISBN10: 1870471431  ISBN13: 9781870471435
Publisher: Management Pocketbooks
Format: Hardback
Publication date: 01 Feb 1997
Whether you in work in the leisure and hotel industry, or have visiting overseas customers, this book explains how to take care of overseas guests and understand their expectations, likes and dislikes. It covers North America, Eastern and Western... More