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ISBN: 9780071484725 - OPEN-question Selling OPEN-question Selling
Jeff Gee, Val Gee

ISBN10: 0071484728  ISBN13: 9780071484725
Publisher: McGraw-Hill Education - Europe McGraw-Hill Professional
Edition: illustrated edition
Format: Paperback
Publication date: 24 May 2007
With 100 sample questions and Skills Coaching exercises, this handbook will show you how to be comfortable with your clients, feel confident in your business transactions, and be in control of your career. Build stronger relationships with... More

£14.99
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New & used from £7.39
ISBN: 9780071625791 - Super Service Super Service
Jeff Gee, Val Gee

ISBN10: 0071625798  ISBN13: 9780071625791
Publisher: McGraw-Hill Education - Europe McGraw-Hill Professional
Edition: 2nd Revised edition
Format: Paperback
Publication date: 01 Jul 2009
Originally published in 1999, "Super Service" has become the go-to book customer service representatives and managers turn to for expert advice on how to deal with difficult customers and challenging situations. Now, it has been completely revised... More

£59.99
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New & used from £37.83
ISBN: 9780079137739 - The Customer Service Training Tool Kit The Customer Service Training Tool Kit
Jeff Gee, Val Gee

ISBN10: 0079137733  ISBN13: 9780079137739
Publisher: McGraw-Hill Education - Europe McGraw-Hill Professional
Format: Hardback
Publication date: 22 Nov 1999
Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant... More

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New & used from £8.49
ISBN: 9780071467643 - The Winner's Attitude The Winner's Attitude
Jeff Gee, Val Gee

ISBN10: 0071467645  ISBN13: 9780071467643
Publisher: McGraw-Hill Education - Europe McGraw-Hill Contemporary
Format: Paperback
Publication date: 01 Mar 2006
Could improving your business performance and job satisfaction really be as easy as just improving your attitude? In "The Winner's Attitude, motivational gurus Jeff Gee and Val Gee outline their proven "Switch" method, which helps you control how... More

£8.99
Out of print

New & used from £5.89
ISBN: 9780070248175 - Super Service Super Service
Jeff Gee, Val Gee

ISBN10: 0070248176  ISBN13: 9780070248175
Publisher: McGraw-Hill Education - Europe McGraw-Hill Professional
Edition: illustrated edition
Format: Paperback
Publication date: 04 Sep 1999
Satisfy YOURSELF while satisfying CUSTOMERS. Would you like to be the kind of customer representative who can...Bring energy and enthusiasm to every customer encounter? Turn service problems into opportunities? End each day with a sense of... More

£18.95
Available for download

ISBN: 9780071625791 - Super Service Super Service
Gee, Jeff; Gee, Val

ISBN10: 9780071627696  ISBN13: 9780071627696
Publisher: McGraw-Hill
Format: Electronic Book
Don’t just give them customer service.Give them Super Service!For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers. More

£16.95
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ISBN: 9780071511056 - OPEN-Question Selling OPEN-Question Selling
Gee, Jeff; Gee, Val

ISBN10: 9780071511056  ISBN13: 9780071511056
Publisher: McGraw-Hill
Format: Electronic Book
Build stronger relationships with customers through the OPEN Questioning techniqueBy asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships... More