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£20.00
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ISBN: 9780071748360 - Please Every Customer Please Every Customer
Lucas, Robert W

ISBN10: 9780071748544  ISBN13: 9780071748544
Publisher: McGraw-Hill
Format: Electronic Book
A one-stop resource for delivering great customer service across any cultural boundary As the economy globalizes, cultural boundaries in commerce are being erasedaawhich makes your customers an increasingly diverse group. In order to stay... More

£41.99
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ISBN: 9780470385456 - Training Workshop Essentials Training Workshop Essentials
Lucas, Robert W

ISBN10: 9780470474730  ISBN13: 9780470474730
Publisher: John Wiley & Sons Pfeiffer
Format: Electronic Book
Winner: Gold Axiom Business Book Award in Human Resources, 2010This unique training resource offers trainers, educators, and facilitators a hands-on guide for designing and implementing training workshops and sessions that incorporate concepts... More

£37.19
Available for download

ISBN: 9780787987404 - Creative Learning Creative Learning
Lucas, Robert W

ISBN10: 9780787996727  ISBN13: 9780787996727
Publisher: John Wiley & Sons Pfeiffer
Format: Electronic Book
Creative Learning is written by master trainer Bob Lucas, and offers a treasure trove of innovative and highly effective activities to simulate learning. The activities are tailor-made for trainers, presenters, and educators, and can be put to use... More

£27.99
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ISBN: 9780071315920 - Customer Service Skills for Success Customer Service Skills for Success
Robert W Lucas

ISBN10: 0071315926  ISBN13: 9780071315920
Publisher: McGraw-Hill Education - Europe McGraw Hill Higher Education
Edition: 5th Revised edition
Format: Paperback
Publication date: 01 Feb 2011
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. More

£34.99
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ISBN: 9780470385456 - Training Workshop Essentials Training Workshop Essentials
Robert W Lucas

ISBN10: 0470385456  ISBN13: 9780470385456
Publisher: John Wiley and Sons Ltd Jossey Bass Wiley
Format: Paperback
Publication date: 05 Jun 2009
This important book offers trainers and effective and efficient approach for designing training workshops and sessions that incorporate concepts from research on how the human brain best obtains, retains and recalls information. This important... More

£14.99
In stock

ISBN: 9780071343114 - The Big Book of Flip Charts The Big Book of Flip Charts
Robert W Lucas

ISBN10: 0071343113  ISBN13: 9780071343114
Publisher: McGraw-Hill Education - Europe McGraw-Hill Professional
Edition: illustrated edition
Format: Paperback
Publication date: 01 Sep 1999
With all the razzle-dazzle technology around, there's still no more lively, informative, and audience-friendly way to make an impact than with flip charts. But using flip charts well is a skill. Here's a book that provides you with the proven... More

£62.99
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New & used from £25.92
ISBN: 9780073397115 - Customer Service Skills for Success Customer Service Skills for Success
Robert W Lucas

ISBN10: 0073397113  ISBN13: 9780073397115
Publisher: McGraw-Hill Education - Europe McGraw Hill Higher Education
Edition: 5th Revised edition
Format: Paperback
Publication date: 01 Feb 2011
Focuses on different aspects of customer service: The Profession, Skills for Success, and Building and Maintaining Relationships. This title lets readers encounter interviews of real-world service providers and case study scenarios and activities... More

£14.99
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New & used from £7.36
ISBN: 9780071748360 - Please Every Customer: Delivering Stellar Customer Service Across Cultures Please Every Customer: Delivering Stellar Customer Service Across Cultures
Robert W Lucas

ISBN10: 0071748369  ISBN13: 9780071748360
Publisher: McGraw-Hill Education - Europe McGraw-Hill Professional
Format: Paperback
Publication date: 01 May 2011
The customer-service rep's handbook for communicating across any cultural boundary; readers learn how to recognize cultural nuances, communicate effectively, and build trust with a broad spectrum of customers A one-stop resource for delivering... More

£30.99
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New & used from £23.31
ISBN: 9780787987404 - Creative Learning Creative Learning
Robert W Lucas

ISBN10: 0787987409  ISBN13: 9780787987404
Publisher: John Wiley & Sons Inc Jossey-Bass Inc.,U.S.
Format: Paperback
Publication date: 12 Jun 2007
Creative Learning's games and activities are easy to set up and facilitate and the time lengths vary to suit different learning needs and instructor preferences. The book also contains a resources section that includes books, websites... More

£24.95
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New & used from £15.29
ISBN: 9781562866938 - Energize Your Training Energize Your Training
Robert W Lucas

ISBN10: 1562866931  ISBN13: 9781562866938
Publisher: American Society for Training & Development ASTD Press
Format: Paperback
Publication date: 15 Sep 2010
Preface Introduction 1Chapter 1 Assessing and Addressing Learners' Needs 9 5 Suggestions for Identifying Learner Needs 9 13 Methods for Giving Learners What They Want or Need 13 10 Ways to Address Learner Expectations 17Chapter 2 Creating... More