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Customer Service

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Customer Service eBooks

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£23.99
Available for download

ISBN: 9780471713920 - Passionate and Profitable Passionate and Profitable
Arussy, Lior

ISBN10: 9780471721345  ISBN13: 9780471721345
Publisher: John Wiley & Sons Wiley
Format: Electronic Book
"e;I’ve always said that education without execution is just entertainment – and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge... More

£23.99
Available for download

ISBN: 9780470137321 - Join the Conversation Join the Conversation
Jaffe, Joseph

ISBN10: 9780470187869  ISBN13: 9780470187869
Publisher: John Wiley & Sons Wiley
Format: Electronic Book
With the continued fragmentation of the media and proliferation of media options, the balance of power has shifted from the marketer to the individual. In Join the Conversation, Jaffe discusses the changing role of the consumer and how marketers... More

£18.95
Available for download

ISBN: 9780071625791 - Super Service Super Service
Gee, Jeff; Gee, Val

ISBN10: 9780071627696  ISBN13: 9780071627696
Publisher: McGraw-Hill
Format: Electronic Book
Don’t just give them customer service.Give them Super Service!For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers. More

£23.99
Available for download

ISBN: 9780470249277 - Supernova Advisor Supernova Advisor
Knapp, Robert D

ISBN10: 9780470257968  ISBN13: 9780470257968
Publisher: John Wiley & Sons Wiley
Format: Electronic Book
The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at... More

£20.39
Available for download

ISBN: 9780470503805 - Unleashing Excellence Unleashing Excellence
Snow, Dennis; Yanovitch, Teri

ISBN10: 9780470564165  ISBN13: 9780470564165
Publisher: John Wiley & Sons Wiley
Format: Electronic Book
A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service... More

£20.39
Available for download

ISBN: 9780470503805 - Unleashing Excellence Unleashing Excellence
Snow, Dennis; Yanovitch, Teri

ISBN10: 9780470564196  ISBN13: 9780470564196
Publisher: John Wiley & Sons Wiley
Format: Electronic Book
A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service... More

£23.99
Available for download

ISBN: 9780749439477 - Why CRM Doesn't Work Why CRM Doesn't Work
Newell, Frederick

ISBN10: 9780470882801  ISBN13: 9780470882801
Publisher: John Wiley & Sons Bloomberg Press
Format: Electronic Book
CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected. Is it possible to make customers happy and, at the same time, improve ROI? Is there a... More

£23.99
Available for download

ISBN: 9780749439477 - Why CRM Doesn't Work Why CRM Doesn't Work
Newell, Frederick

ISBN10: 9780470884805  ISBN13: 9780470884805
Publisher: John Wiley & Sons Bloomberg Press
Format: Electronic Book
CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected. Is it possible to make customers happy and, at the same time, improve ROI? Is there a... More

£31.19
Available for download

ISBN: 9780471768586 - Service Orient or Be Doomed! Service Orient or Be Doomed!
Bloomberg, Jason; Schmelzer, Ronald

ISBN10: 9780471792246  ISBN13: 9780471792246
Publisher: John Wiley & Sons Wiley
Format: Electronic Book
How Service Orientation Will Change Your Business"e;The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-clear to the layman, both business and IT leaders. The book stays... More

£24.95
Available for download

ISBN: 9780749457051 - Customer Care Excellence Customer Care Excellence
Cook, Sarah

ISBN10: 9780749462574  ISBN13: 9780749462574
Publisher: Kogan Page
Format: Electronic Book
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed ... More