Global Sourcing of Business and IT Services

Global sourcing is prescribed for everything from back office services like information technology development to core services such as innovation, marketing, and customer care. While the vision of global sourcing networks that are agile, effective, and cost efficient is certainly achievable, our 17 years of research, which includes 300 interviews with senior executives of globally sourcing business services found that: Outsourcing can deliver on its promises, but it takes a tremendous amount of detailed management on both the client and supplier sides to realize expected benefits. Furthermore, piecemeal outsourcing frequently yields piecemeal results - slightly lower costs or better service. But, as long as risks are properly mitigated, transformational outsourcing can lead to business enhancing results - significantly lower costs, better services and increased revenues. This book provides in-depth insights into the detailed practices that lead to success. Written by two internationally acclaimed academics and their colleagues, it covers the best practices on IT outsourcing, offshoring, business process outsourcing, and netsourcing. The challenges of implementing best practices are illustrated through many case studies on global companies that have successfully transformed IT, human resources, indirect procurement, and other back office functions through outsourcing. The book is a must read for any practitioner, academic, or student concerned with global sourcing in the next ten years.

ISBN 0230006590   Pages 320 ISBN13 9780230006591 (What's this?)   Volumes 1 Publisher Palgrave Macmillan   Weight (grammes) 639 Imprint Palgrave Macmillan   Published in Basingstoke Format Hardback   Height (mm) 241 Publication date 24 Aug 2006   Width (mm) 163 Library of Congress 2006044841   Spine width (mm) 21 DEWEY 658.4012   Academic level Tertiary education, Undergraduate, Postgraduate, Professional / Scholarly DEWEY edition DC22

Ch. 1		Transforming back offices through outsourcing : approaches and lessons by Mary Lacity and Leslie Willcocks		1
Ch. 2		Managing the sourcing process : a life cycle perspective by Sara Cullen and Peter Seddon and Leslie Willcocks		35
Ch. 3		The core capabilities framework for achieving high performing back offices by Leslie Willcocks and David Feeny		67
Ch. 4		Assessing 12 supplier capabilities by David Feeny and Mary Lacity and Leslie Willcocks		97
Ch. 5		The winner's curse in outsourcing : how to avoid relational trauma by Thomas Kern and Leslie Willcocks and Eric van Heck		114
Ch. 6		Outsourcing human resources : the case of BAE Systems by Mary Lacity and David Feeny and Leslie Willcocks		145
Ch. 7		Outsourcing indirect procurement spend : the case of BAE Systems by Mary Lacity and Leslie Willcocks and David Feeny		179
Ch. 8		Managing knowledge in outsourcing : cases in financial services by Leslie Willcocks and John Hindle and David Feeny and Mary Lacity		206
Ch. 9		Offshoring of IT work : 29 practices by Joseph Rottman and Mary Lacity		223
Ch. 10		From application service provision to netsourcing : a risk mitigation framework by Thomas Kern and Leslie Willcocks and Mary Lacity		256
Ch. 11		The future of global sourcing : trends and enduring challenges by Mary Lacity and Leslie Willcocks		275

'Lacity and Willcocks have been studying and reporting on outsourcing for more than a decade and with a clarity unmatched by others. Now, the results are in, and this book definitively shows that outsourcing can produce great results but only when outsourcing professionals ensure great execution.' - Michael Corbett, Executive Director, International Association of Outsourcing Professionals 'Once again Mary Lacity and Leslie Willcocks have teamed together to provide a well researched and practical guide to outsourcing. I would recommend this book to both the experienced and the not so experienced outsourcing practitioner or academic.' - Dennis McGuire, Founder and Chairman of Technology Partners International 'Global Sourcing of Business and IT Services continues Mary Lacity's and Leslie Willcocks' reign as Outsourcing's most prolific researchers. This book is a 'must read' for anyone involved in outsourcing and for those who are just curious about it.' - Barry Wiegler, Founder and CEO, Sourcing Interests Group. 'Global Sourcing of Business and IT Services is must reading for outsourcing practitioners who have struggled, or will soon struggle, through its ever-evolving learning curve. This is an important book based on 17 years of research from which readers will learn how to avoid costly mistakes in business process outsourcing.' - Peter Bendor-Samuel, CEO, Everest Group, and author of Turning Lead Into Gold: The Demystification of Outsourcing 'This book must be regarded as prescribed therapy for every Business- and IT leader that is struggling to climb the steep global sourcing learning curve' - Michiel Boreel, Vice President of Strategy, Sogeti 'Based on work by the authors and their colleagues in 600 organizations throughout the world, Willcocks and Lacity present a comprehensive overview of the many types of outsourcing as they are practiced today. More important, they provide extremely insightful guidelines for the effective management of outsourcing. For anyone involved with outsourcing, this book is a must read' - Jack Rockart, Senior Lecturer, Emeritus, MIT Sloan School of Management, Cambridge, MA 'An excellent strategic view, coupled with the tactical prescription for successful global sourcing. Their research is the necessary combination of both rigor and relevance ... bridging from the academic to the practitioner.' - Ray Hoving, Ray Hoving Associates, past president of the Society of Information Management and CIO for Air Products and Chemicals 'This book will be an invaluable read for those thinking of outsourcing for the first time. Also required reading for those whose experiences of such an activity initially fall short of requirements.' - Lord Renwick, President, The European Information Society Group.

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