The Leadership Skills Handbook

Most leadership books try to answer the question 'what is good leadership?' This book is different. It starts with the question: 'How can people learn to lead?' "The Leadership Skills Handbook" identifies the cores skills leaders need to develop. Each skill is placed in context to help readers think about how they should be used. It also takes a new approach: there is space for recording notes and real life examples of skills in action, so that readers can develop their own unique formula for success. With this in mind, this handbook can become a personal leadership coach, each chapter to be consulted when the need arises. A skills-based book, it reveals how to be a practical leader, but it also looks at what to do when things go wrong; how to deal with conflict, adversity and difficult people. Ideal leadership is always inferior to practical leadership, and "The Leadership Skills Handbook" helps anyone to put the theory into practice. For use as an active tool, it can become a personal guide and coach on the road to leadership. It is the leadership book for leaders who live in the real world.

ISBN	074944827X	Pages	224
ISBN13	9780749448271 (What's this?)	Volumes	1
Publisher	Kogan Page Ltd	Weight (grammes)	326
Imprint	Kogan Page Ltd	Published in	London
Format	Paperback	Height (mm)	217
Publication date	03 Oct 2006	Width (mm)	140
Library of Congress	2006013353	Spine width (mm)	14
DEWEY	658.4	Academic level	Professional / Scholarly
DEWEY edition	DC22

Pt. 1	Career skills	5
1	Understand yourself	7
2	Understand others	10
3	Understand how you affect others	13
4	Discover your rules of success	18
5	The leadership journey : key principles	20
6	Managing your leadership journey : the map	24
7	Finding the right place at the right time	26
8	Careers versus careering : avoiding the death stars	28
9	Assessing your next move	32
10	Running the leadership marathon	34
Pt. 2	People skills	37
1	Delegating	39
2	Motivating	43
3	Selling	50
4	Coaching	60
5	Managing expectations	65
6	Managing upwards	70
Pt. 3	Moment of truth skills	75
1	Learning to say no	77
2	Conflict management	82
3	Crisis management	91
4	Dealing with bullies	95
5	Negative feedback	98
6	Hearing feedback	102
7	Fighting battles	106
8	Managing adversity	108
Pt. 4	Technical skills	111
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"While most leadership books try to answer the question 'what is good leadership?', this book is different. It starts with the question 'how can you learn to lead?' and is about more then just technical skills." Call Centre Focus "In a splendid, humorous yet non-patronising way Owen focuses on how to learn to lead rather then learning about the processes and theories of leadership." Professional Manager

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