There are 4 steps to buying eBooks:
- Install the software you need
- Buy and download an eBook from Blackwell Online
- Put your eBook into your eBook Library
- Transfer your eBook to your eReader
Step 1: Install the software you need
Preparing your computer to store eBooks
To read one of our thousands of eBooks on your eReader, you first
need to install some software to your computer.
Library (only applicable for the Sony Reader)
Editions (free to download from the internet)
Installing eBook Library
Use the CD-ROM that came with your Sony Reader to install
eBook Library onto your computer.
Simply follow the installation instructions and your eBook
Library should now be on your desktop in: Start/ All Programs/
Reader/ eBook Library
Installing Adobe Digital Editions
Without the installation of this software you will not be
able to download any eBooks to your computer.
- Install Adobe
Digital Editions. You will be taken to a page on the Adobe
- Activate Digital Editions when prompted - you'll need to
- You'll need your Adobe ID for this step. Register with
Adobe if you haven't already
- Authorise your computer to protect your digital content.
You can authorise up to 6 computers with the same Adobe ID
- Accept the user agreement
Your eBooks are assigned to your Adobe ID, not your computer
so by activating:
- you can transfer eBooks onto up to 6 (authorised) machines
- your eBooks are protected if your computer should break.
- For more information, visit Digital Editions help
Step 2: Buy and download an eBook from Blackwell Online
- Browse eBooks or locate using the search
- Buy online and we'll send you an order confirmation email
following by a separate email containing a link to download your
- Click the Download link in the email.
- Your eBook will be saved on your computer in: My
documents/ My Digital Editions
- If you're asked to open or save the eBook, choose open. If
you chose save, click the icon 'ebx' to open your eBook.
- You have 3 attempts to download your eBook - if you need
any more attempts or further help, please email us with details of
Step 3: Put your eBook into your eBook library
- Open your eBook Library (in Start/ All Programs/ Reader/
- Select File/ Import Files.
- Go to My Documents/ My Digital Editions.
- Double click to see all your eBooks and double click on
the eBook you want.
- Your eBook should now be in your eBook Library. Check by
going to your eBook Library and clicking Status.
Step 4: Transfer your eBook to your eReader
- Connect your eReader to your computer with the USB cable.
- Check the eReader symbol is showing in the list on the
left-hand side of your eBook Library.
- If it's not, check the USB cable is connected properly and
the Reader is turned on.
- Left click the title of the eBook you want to transfer and
drag it into your eBook Library and drop it onto the eReader
- Your eReader will see that an eBook has been added to the
library and automatically transfer it.
eBooks Terms and
eBook titles purchased cannot be returned, printed, refunded, or
exchanged. If you experience technical difficulty in downloading or
accessing a title, please contact
our Customer Service team for assistance.
eBooks for certain publishers operating under the Agency
model are not available for sale outside the UK, EEA and
Switzerland. In addition, customers are not eligible to earn or
redeem Reward points on eBooks published by these publishers.
How do I receive the book from you - do you send me a link?
When a book is ordered online, once it is paid for and authorised,
a link is sent by email by which the book can be downloaded.
Can I return an eBook?
eBooks cannot be returned once
they have been downloaded by a customer onto their PC or eReader.
Can I get a refund for an eBook purchased in error?
All eBooks are firm sale, and as such non-refundable. Our eBook
supplier advises that once an eBook link is generated they are
charged by the publisher for the eBook regardless of whether it is
ever downloaded or not, therefore I am sorry to advise we cannot
provide a refund for eBooks purchased.
Can I copy or forward an eBook to another computer?
You can transfer eBooks onto up to 6 (authorised) machines. Your
eBooks are protected if your computer should break For more
information, visit Digital Editions help
Can I print off copies from an eBook download?
DRM (Digital rights management) the option to print is limited and
the owner of the eBook may be able to print several pages but will
be unable to print a full hard copy of an eBook you have purchased
online. eBooks are generally designed to be read on your PC or
eReader only - the download limits and the restrictions applied
within each books' DRM are set by the publisher concerned. Although
up to 6 PCs can have the same eBook downloaded, printing rights can
vary so that not all of them can print. The printable quantity is
controlled by ADE.
What is DRM?
DRM stands for "Digital Rights
Management". They the controls/limitations/restrictions that a
publisher has placed against a particular title. In theory these
controls could be used to limit the number of times an eBook can be
read, how many pages can be printed, and what devices and/or
software systems are able to read it etc etc.. In reality, most
publishers have chosen a fairly loose set of controls that amongst
other things restrict the number of times that the eBook can be
downloaded and a limitation on how much of the book can be printed
off. The download limits, and for that matter the restrictions
applied within each books' DRM is set by the publisher concerned.
What is an ACSM File?
This is the shortcut link to
the download. It is created when the user has not downloaded and
installed Adobe Digital Editions. When you have downloaded and installed ADE it will automatically pick up the relevant PDF/ePub and add it to your ‘library’.
Can eBooks in PDF format be read by a normal PDF reader?
The eBooks supplied in PDF cannot be read by a normal PDF viewer.
They are DRM'd and require Adobe Digital Editions or a compatible
mobile device (or it's accompanying library software) to view them.
Our ePub eBooks are compatible with
Sony Ereader, Samsung E60 but not the Kindle.
Can I download an eBook to my iPad or iPhone? Due to the
Adobe DRM you will not be able to put this file directly on your
The eBook is not a standard PDF - it is DRM
wrapped, and as such can only work with ereader software capable of
reading DRM'd eBooks. Most iPlayers use an app called "Stanza",
which is the market leading eBook reading software for the iPod and
iPhone. This software uses a proprietary DRM control, which is
unique to Stanza, and the Stanza eBook shop although it does handle
non-DRM wrapped eBooks. There is however a 3rd party software
(iPhone App) that allows the user to do this but we can neither
advise nor recommend it - you will need to download the App at your
own risk as it is not supported by Blackwell's.
Can I download an eBook to my Kindle?
Due to the
Adobe DRM you will not be able to put this file on your Kindle.
What happens if I am unable to download my eBook?
Please ensure you have the current version of Adobe Digital
Editions installed. Please email customer services with the order
details and any error messages generated, also at what stage of the
download the message is appearing. Your query will then be passed
on to our technical team and a response advised in due course.
What happens if my firewall is preventing the download from
It may be that your machine is preventing the
download from completing - sometimes this is caused by the firewall
on your computer. If the computer belongs to a school/college or a
business, would you please ask your IT to create an exception
within the firewall for port 8080 and then attempt to download.
How do I log a support case with Adobe?
If you need
further assistance from Adobe Digital Editions, you will need to
contact Adobe direct and log a support case. To do this you will
need to visit and www.adobe.com/support/digitaleditions/
and click 'Submit a web case'.