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Careers with Blackwell UK Ltd

The name Blackwell has been associated with bookselling since Benjamin Henry Blackwell opened his bookshop at
48-51 Broad Street, Oxford in April 1879. Since then the retail company he founded has grown into a nationwide chain
of bookshops serving the academic, professional and specialist markets.

At Blackwell UK Ltd we are proud of our traditions and history but are always looking to our future. It is the expertise,
talent and passion of our employees that makes us the leading academic bookseller in the UK.

Bookseller, Support staff and Shop Manager Positions

Our quest to find talented people who can provide exceptional customer service is at the forefront of our minds when we are recruiting.

We're looking for people who are fully motivated and passionate about books.

Head Office Opportunities

Our head office and warehouse are based in Oxford and offer a wide range of roles in sales and support functions.

Blackwell UK Ltd is fully committed to fairness and diversity in the workplace and respects individuality.

Accounts Payable/Returns Administrator

Location: Broad Street, Oxford
Salary: £12,000-£15,000 depending on experience
Hours: 37 per week

The Role
Reporting to the Working Capital Manager you will have responsibility for the day to day administrative duties within the Accounts Payable department. Ideally you will enjoy working on a PC and have the ability to work at a high pace and level of accuracy. Ensuring all document processing is maintained to a high standard and timely. Working with the accounts payables team, suppliers and with all shops in order to maintain strong controls and keep backlogs to a minimum.

Main Duties
  • Maintain purchase ledger accounts to a high standard; ensuring overall accuracy and timeliness of data input onto our suppliers.
  • Work as part of a team to ensure prompt recovery of all outstanding returns in accordance with the company policy, procedures and targets.
  • Joint responsibility for the resolution of all supplier account issues within the team.
  • Assist with preparation of payment runs, when required.
  • Additional duties will include purchase ledger maintenance and copy invoice retrieval, small manual statement reconciliations, and updating source systems.
  • Ad hoc general office duties; including answering the telephone and opening post.

Skills and Experience
  • Experience of working in a Finance environment, an advantage, but not essential.
  • Good oral and written communication skills are needed.
  • Knowledge of MS Excel, Word, Outlook.
  • Knowledge of CODA and a stock management system would be an advantage, but training will be given where required.
  • A ‘can do’ enthusiastic attitude, coupled with a willingness to fulfil any task in order to achieve the end result, including working late – particularly around month end – if required.
  • An overall flexible approach to work.

To apply: Email your CV and a covering letter to sally.wells@blackwell.co.uk

Closing date: 16th June 2014

Operations Manager

Location: South Bridge, Edinburgh
Salary: £17,000-£18,500 depending on experience
Hours: 37.5 per week

The Role
This post is based at Edinburgh South Bridge, a large flagship shop with a very busy BTU period as well as year-round cash and credit sales. The shop has a reputation for excellence in all areas and often acts as a training shop for new managers within Blackwell’s.

Reporting to the Shop Manager, this person will be responsible for day-to-day management of the key back of house areas as well as for general administrative support to the rest of the management team and occasional support of other Area 2 shops.

Main Duties
  • Management of staff and processes for the cash office, goods in and out and returns teams; accountable for maintaining high standards of accuracy and effectiveness in these areas.
  • Work with the Company auditor and shop management team to ensure audit compliance.
  • Management of the small team of cleaners; accountable for maintaining a reasonable standard of cleanliness throughout the shop.
  • Act as shop co-ordinator for Health and Safety, property and IT maintenance issues throughout the shop; accountable for compliance with key H&S responsibilities.
  • Management of our year-round Edinburgh Academy school bookshop Connect site.

Skills and Experience
  • Working knowledge of Blackwell’s systems in relation to some/all of the above areas. (would be an advantage)
  • Good knowledge of MS Excel and Outlook
  • Good oral and written communication skills
  • Ability to meet deadlines, work well under pressure and juggle conflicting priorities
  • Comfortable in working with senior management and giving and receiving feedback
  • Proven planning and organisational skills
  • Ability to work with attention to detail as well as being able to see the bigger picture
  • Self-starter with confidence to take the initiative and make things happen

To apply: Email your CV and a covering letter to darrell.thrush-denning@blackwell.co.uk

Closing date: 17th June 2014

Project Manager

Location: Broad Street, Oxford
Salary: £16,000-£20,000 depending on experience
Hours: 37.5 per week

The Role
It is the aim of Blackwell’s Bookshop in Oxford, in addition to being a magnificent bookshop, To be ‘more than a bookshop’, to be a cultural hub which is part of the fabric of Oxford and beyond.
With this in mind, we are looking to recruit a high-calibre individual to a brand new role which has arisen due to new opportunities. This is a temporary role which will last for a minimum of six months, but may be extended beyond this time. You will be leading or assisting on a number of projects which support both book sales and outreach. The successful candidate will have exemplary organisational skills, a meticulous attention to detail, excellent communication skills, and the drive and determination to successfully complete projects to deadlines. You will be a team player, have a conscientious attitude and thrive on challenges. A love for books and an understanding of the book trade would be an extremely powerful advantage.

Main Duties
  • To take on a range of responsibilities aimed at achieving one or more of these three key objectives:
    - Delivering or assisting on projects which secure measurable success for the bookshop, both commercially and culturally.
    - Improving the operational efficiency of aspects of the running of the bookshop
    - Helping us to deliver our overall strategy for the years ahead
  • Overseeing new commercial opportunities including ventures arising from new partnerships with a variety of institutions
  • Investigating new revenue and footfall streams
  • Assisting with the operational and promotional aspects of both large internal projects as well as external events and conferences
  • Investigating book supply options to educational institutions
  • variety of other projects on an as-needed basis

Skills and Experience
  • A range of commercial skills that will have a positive impact on sales.
  • The ability to establish, and develop relationships with third parties.
  • Energy, confidence, a positive attitude and a highly supportive and collaborative approach.
  • Excellent written and verbal communication skills and the ability to inspire others.
  • A desire to bring both fresh ideas and new ways of working to the role.

To apply: Email your CV and a covering letter to zool.verjee@blackwell.co.uk

Closing date: 2nd July 2014

Senior Bookseller

Location: Broad Street, Oxford
Salary: £13,000 - £14,000 per annum (depending on experience)
Hours: 37.5 per week

We are looking for an energetic and enthusiastic bookseller to run and develop our customer services department in the Norrington Room, where we house one of the largest academic book offerings in the country.

As well as providing exemplary customer service you will need to be flexible, hardworking and preferably have a good knowledge of Academic books. You will be responsible for coordinating the customer service team, supervising the management of incoming customer orders, merchandising, shop floor stock management and returns processing, so experience in these areas is essential. You will also be serving on the till and carrying out general bookselling duties.

The bookshop has a full and varied calendar of events, bookstalls and author signings in which you will be expected to be an active contributor.

You will work approx 3 weekend days in every four weeks and also late shifts which finish at 6.30pm.

Main Duties
  • Consistently delivering the highest standards of customer service.
  • Problem solving customer queries.
  • Working within budgets.
  • Merchandising stock and developing displays to the highest standards.
  • Be confident with a range of computer skills to facilitate till operations, in house software use for stock control, internet etc etc.
  • Customer service for our range of E reading devices and tablets.
  • Contributing to the development of our on-line shop pages.

Skills and Experience
  • Have a customer first mentality.
  • Energetic with a positive ‘can do attitude’.
  • Good organizational and communication skills.
  • Ability to establish and build strong relationships internally and externally with a wide range of people.

To apply: Email your CV and a covering letter to ulric.vandenBogaerde@blackwell.co.uk

Closing date: 14th July 2014

Shop Manager

Salary: £13,000 - £14,000 per annum (depending on experience)
Hours: 37.5 per week

Due to career progression we have an exciting opportunity for an individual with strong commercial and management skills for our Aberdeen shop.

The shop is located within the University of Aberdeen and has a turnover of £1.3m. Aberdeen has a thriving Corporate, Professional and Institute (CPI) Account sales business which itself accounts for more than 50% of the shop sales. You will be responsible for developing and delivering a strategy for your shop which ensures profitable sales growth.

The successful candidate will be an existing Manager, Sales Manager or experienced CPI manager looking for their first Shop Manager role.

Main Duties
  • Consistently deliver all commercial KPI targets, which include sales, cost, profit, ACS and stock.
  • Coach and support the shop team to deliver exceptional performance and to fulfil their individual potential.
  • Consistently drive the CPI side of the business and develop all aspects of model CPI to their full potential.
  • Ensure exceptional customer service across the shop customers and direct to universities and surrounding key academic and institutional customers.
  • Developing the commercial and expert/specialist knowledge of your team.
  • Deliver exceptional excellence in visual merchandising standards, product presentation and process management.

Skills and Experience
  • ? Retail experience – at a management level.
  • ? Experience of leading, motivating and coaching a team
  • ? Experience of managing a budget
  • ? Excellent written and oral communication skills
  • ? Strong prioritising, analytical and organisational skills.
  • ? Able to establish and build strong relationships internally and externally with a wide range of people.
  • ? Personal energy and a positive “can do” attitude.

To apply: Email your CV and a covering letter to Darrell.thrush-denning@blackwell.co.uk

Closing date: 31st July 2014