An Introduction to Quality Assurance in Health Care

Avedis Donabedian's name is synonymous with quality of medical care. He unravelled the mystery behind the concept by defining it in clear operational terms and provided detailed blueprints for both its measurement (known as quality assessment) and its improvement (known as quality assurance). Many before him claimed that quality couldn't be defined in concrete objective terms. He demonstrated that quality is an attribute of a system which he called structure, a set of organized activities which he called process, and an outcome which results from both. In this book Donabedian tells the full story of quality assessment and assurance in simple, clear terms. He defines the meaning of quality, explicates its components, and provides clear and systematic guides to its assessment and enhancement. His style is lucid, succinct, systematic and yet personal, almost conversational.

ISBN 0195158091   DEWEY edition DC21 ISBN13 9780195158090 (What's this?)   Pages 200 Publisher Oxford University Press Inc   Volumes 1 Imprint Oxford University Press Inc   Weight (grammes) 437 Format Hardback   Published in New York Publication date 31 Dec 2002   Height (mm) 210 Non-book description xiii, 200 p. :   Width (mm) 140 Library of Congress 02070383   Spine width (mm) 23 DEWEY 362.1068   Academic level Undergraduate, Professional / Scholarly, Postgraduate

		List of Appendices
		Introduction
1		The Components of Quality in Health Care		3
2		Determining what to Monitor		29
3		Determining Priorities in Monitoring		39
4		Selecting Approaches to Assessing Performance		45
5		Formulating Criteria and Standards		59
6		Obtaining the Necessary Information		77
7		Choosing when and how to Monitor		91
8		Constructing a Monitoring System		117
9		Bringing About Behavior Change		123
10		The Effectiveness of Quality Monitoring		133
		References		139
		Appendices		145
		Index		197

 Be the first to write a customer review