Auditing Organizational Communication

"Auditing Organizational Communication" is a thoroughly revised and updated new edition of the successful "Handbook of Communication Audits for Organizations", which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This Handbook equips readers with the vital analytic tools required to conduct such assessments. Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approach. They review the main options confronting organizations embarking on audit. They discuss the merits and demerits of the approaches available. They provide case studies of the communication audit process in action. They illustrate how findings can be interpreted so that suitable recommendations can be framed. They also outline how reports emanating from such audits should be constructed. This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.

ISBN 0415414466   Pages 520 ISBN13 9780415414463 (What's this?)   Volumes 1 Publisher Taylor & Francis Ltd   Weight (grammes) 786 Imprint Routledge   Published in London Format Paperback   Previous ISBN 9780415260930 Publication date 19 Mar 2009   Height (mm) 234 Library of Congress 2008029009   Width (mm) 156 DEWEY 302.35   Spine width (mm) 30 DEWEY edition DC22   Academic level Postgraduate

		List of illustrations
Pt. I		Audits in context		1
1		Communication and organizational success by Dennis Tourish and Owen Hargie		3
2		Auditing communication to maximize performance by Dennis Tourish and Owen Hargie		27
Pt. II		Audit methodologies		53
3		The questionnaire approach by Phillip G. Clampitt		55
4		The interview approach by Rob Millar and Anne Tracey		78
5		The focus group approach by David Dickson		103
6		Data collection log-sheet methods by Owen Hargie and Dennis Tourish		123
7		Communication network analysis by Menno D. T. De Jong and Karen H. Zwijze-Koning		149
8		Auditing professional practice by Owen Hargie and Dennis Tourish		167
9		Auditing electronic communication by Paula O'Kane and Owen Hargie and Dennis Tourish		195
10		Crafting the audit report by Dennis Tourish and Owen Hargie		224
Pt. III		Audits in action		243
11		Charting communication performance in a healthcare organization by Owen Hargie and Dennis Tourish		245
12		A communication audit of a hospital clinic by Myra Skipper and Owen Hargie and Dennis Tourish		260
13		A communication audit of a paper mill by Phillip G. Clampitt and Laurey Berk		274
14		An interpretive audit case study by Naheed Tourish and Rita Marcella and Dennis Tourish and Owen Hargie		290
15		Auditing the annual business conference of a major beverage company by Cal W. Downs and Albert Hydeman and Allyson D. Adrian		304
16		Auditing the corporate culture of a large manufacturing company by Donna Mcaleese and Owen Hargie and Dennis Tourish		323
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'This is a terrific book which advances theoretical and applied knowledge about the purpose, conduct and outcomes of communication audits. The editors are two of the UK's leading scholars in organisational communication who are also both experts at carrying out audits in a variety of organisations and sectors. It's hardly surprising then that this is a most insightful text.'- Christine Daymon, Curtin Business School, Curtin University of Technology, Australia

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