This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
| ISBN | 0521776880 | | Part volume | Teacher's Book | | ISBN13 | 9780521776882
(What's this?) | | Volumes | 1 | | Publisher | Cambridge University Press | | Weight (grammes) | 205 | | Imprint | Cambridge University Press | | Published in | Cambridge | | Format | Paperback | | Series title | Be My Guest | | Publication date | 26 Sep 2002 | | Height (mm) | 276 | | DEWEY | 428.24024647 | | Width (mm) | 220 | | DEWEY edition | DC21 | | Spine width (mm) | 7 | | Pages | 64 | | Academic level | ELT / TEFL |
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1 Introductions 2 The Check-in 3 The hotel bedroom 4 The bathroom, the porter 5 Services in the hotel 6 Location of facilities 7 Room services 8 Problems and solutions 9 Taking bar orders 10 In the restaurant (1) 11 In the restaurant (2) 12 Interesting places to visit 13 Enquiries 14 Using the phone 15 The check-out Personal job files Speaking practice Tapescripts Verb list
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