Cross-cultural Communication

The increasingly global nature of business means that businesspeople have access to a wider marketplace as they deal with clients or customers abroad. This is a practical handbook for those who regularly deal with other cultures in their day-to-day work. Offering exercises, checklists, examples, opinions and case studies, it covers the essential communication skills you need to survive in unfamiliar surroundings. It explores: company style; local culture; the character of individuals; negotiation tactics; getting the timing right; and how to communicate clearly and persuasively. The book was previously published as "International Management".

ISBN	074943922X	Pages	192
ISBN13	9780749439224 (What's this?)	Volumes	1
Publisher	Kogan Page Ltd	Weight (grammes)	299
Imprint	Kogan Page Ltd	Published in	London
Format	Paperback	Previous ISBN	9780749428273
Publication date	28 Feb 2003	Height (mm)	235
Library of Congress	2003000965	Width (mm)	152
DEWEY	658.45	Spine width (mm)	17
DEWEY edition	DC21	Academic level	Professional / Scholarly

	The authors
	Acknowledgements
	Introduction	1
1	Culture	5
2	Company	37
3	Character	71
4	Tactics	93
5	Timing	107
6	Talk	123
7	A glossary of Offshore English	147
8	Final quiz	163
	Further reading	169
	Index	171

"This book is not to be saved for the plane, read it well beforehand and take time to digest it." JOHN CLARK, GILLETTE INTERNATIONAL "...full of excellent suggestions on how to be more sensitive to the values and cultures of others and how to communicate better in the global marketplace." DR MARTIN POSTH, VOLKSWAGEN AG "...never boring, and encourages participation through questions and exercises with answers that sometimes surprise." RICHARD BROWN, ARBUS INDUSTRIE

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The Essential Guide to International Business

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