Emotional Intelligence at Work

Access an Untapped Source of Success At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical! -Rita McGlone, assistant director of executive education, The Wharton School of Business Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.

ISBN 0787951986   Pages 256 ISBN13 9780787951986 (What's this?)   Volumes 1 Publisher John Wiley & Sons Inc   Weight (grammes) 303 Imprint Jossey-Bass Inc.,U.S.   Published in New York Format Paperback   Height (mm) 230 Publication date 19 Apr 2000   Width (mm) 156 Library of Congress 97-21220   Spine width (mm) 17 DEWEY 658.4094   Academic level Professional / Scholarly DEWEY edition DC21

Increasing Your Emotional Intelligence. Developing High Self--Awareness. Managing Your Emotions. Motivating Yourself. Using Your Emotional Intelligence in your Relations with Others. Developing Effective Communication Skills. Developing Interpersonal Expertise. Helping Others Help Themselves. Appendix: Developing Your Emotional Intelligence.

"Pleasingly free of psychological jargon, this is actually a pragmatic and well-written structured guide for managers (actually for people)."(Training, November 2000) "...this is a book that I recommend.." (Long Range Planning, No.34 2001)

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