Healthcare operations management

This book is about operations management and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality. It not only covers the basics of operations management, but also explains how operations and process improvement relate to contemporary healthcare trends such as evidence-based medicine and pay-for-performance. The book's practical approach includes real-world examples to illustrate concepts.

The book explains and demonstrates the use of various software tools associated with problem solving and decision making, including Microsoft Excel and Project. A version of Arena software is included in order to practice process modeling. Arena is a powerful simulation tool used by healthcare organizations to optimize patient flow, develop scheduling systems, and improve patient-care processes.

ISBN	1567932886	Publication date	15 May 2008
ISBN13	9781567932881 (What's this?)	Library of Congress	RA399
Publisher	A U P H A Pr/Health Admin Pr	Pages	431 p.
Format	Hardback	Volumes	001

Pt. I	Introduction to Healthcare Operations	1
1	The Challenge and the Opportunity	2
2	History of Performance Improvement	18
3	Evidence-Based Medicine and Pay-for-Performance	50
Pt. II	Setting Goals and Executing Strategy	69
4	Strategy and the Balanced Scorecard	70
5	Project Management	100
Pt. III	Performance Improvement Tools, Techniques, and Programs	137
6	Tools for Problem Solving and Decision Making	138
7	Using Data and Statistical Tools for Operations Improvement	170
8	Quality Management: Focus on Six Sigma	226
9	The Lean Enterprise	260
10	Simulation	282
Pt. IV	Applications to Contemporary Healthcare Operations Issues	311
11	Process Improvement and Patient Flow	312
12	Scheduling and Capacity Management	342
13	Supply Chain Management	370
Pt. V	Putting It All Together for Operational Excellence	399
14	Holding the Gains	400
	Index	421

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