Human Resource Management in the Hospitality Industry

Now in its eighth edition, "Human Resource Management in the Hospitality Industry: An Introductory Guide", is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: selection, appointment and induction; training and management development; labour turnover; employee relations and employment law; managing people and customer care; and, business ethics. Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge. The key features include: practical introduction to human resource management, ideal for new students and managers in the hospitality industry; 8th edition with updated data and new material on multi-unit operations and management; and increased international focus with up to date case studies and examples.

ISBN 0750666366   Pages 384 ISBN13 9780750666367 (What's this?)   Volumes 1 Publisher Taylor & Francis Ltd   Weight (grammes) 722 Imprint Butterworth-Heinemann Ltd   Published in Oxford Format Paperback   Previous ISBN 9780748754663 Publication date 03 Jun 2005   Height (mm) 246 Library of Congress 2005282479   Width (mm) 189 DEWEY 647.940683   Spine width (mm) 20 DEWEY edition DC22   Academic level Tertiary education

		Foreword by Bob Cotton
		Foreword by Philippe Rossiter
1		Background to the industry's workforce		3
2		Human resource management		21
3		Job design		39
4		Recruitment		55
5		Selection		73
6		Appointment and induction		94
7		Performance management		107
8		Training		119
9		Management development		131
10		Job evaluation		143
11		Administration of wages and salaries		152
12		Incentives		158
13		Fringe benefits		164
14		Labour turnover and termination of employment		177
15		Employee relations		190
16		Law of employment		204
17		Human resource planning, records and statistics		218
18		Labour costs and productivity		233
19		Organizing human resources		245
20		Managing people		260
21		Managing in an international context		275
22		HRM and multi-site hospitality operations		286
23		Customer care and quality		295
24		Business ethics		315
App. 1		The HCIMA code of conduct		323
App. 2		HCIMA management guide		326

"I found each chapter in this book to flow well and easy to grasp; the authors have turned a complex and intense subject based on good relationships and communications into a manageable and down-to-earth style of leadership which needs to provide motivation and initiative throughout any successful organization." - Julian Zarba, Malta Tourism Society, Malta, Europe

 Be the first to write a customer review