Knowledge Management Case Book

This book provides a perspective on knowledge management at Siemens - an internationally recognised benchmark - by presenting the reader with the best of the corporation's practical applications and experiences. Tom Davenport and Gilbert Probst bring together instructive case studies from different areas that reflect the rich insights gained from years of experience in practising knowledge management. Most of the cases have been updated for the second edition. New cases have been added. The Knowledge Management Case Book provides a comprehensive account of how organisational knowledge assets can be managed effectively. Specific emphasis is given to the development of generic lessons that can be learned from Siemens' experience. The book also offers a roadmap to building a "mature knowledge enterprise", thereby enhancing our understanding of the steps that need to be taken in order to sustain competitive dominance in the knowledge economy. Presenting applications from very different areas, this practice-orientated book is really outstanding in the broad field of KM literature. "Perhaps the most revealing - and interesting - part of the cases in this book is not the analysis of the various knowledge management tools and processes, but the description of their development, of how they come about, of how commitment was gained, of how implementation was led." Yves Doz, The Timken Chaired Professor of Global Technology and Innovation at INSEAD, Fontainebleau "This case book brings insights how our most valuable resource makes those tools happen. I found this book exciting reading, because it is, to my knowledge, the only book where a single company with a wide variety of knowledge management approaches accumulates years of experiences and lessons learned. Edited by two of the leading thinkers in the field of knowledge management, this book will show the way you practise knowledge management in your company." Heinz Fischer, Global Head of HR, Deutsche Bank AG "This book is a rare and valuable description of a single company's knowledge management journey. Siemens has made impressive advances in becoming a knowledge-driven firm, and this volume details many of its directions and waystations." Laurence Prusak, Executive Director, IBM Institute for Knowledge Management "Though there are many books on Knowledge Management, this is a unique one on a sense that it provides practical application of KM rather than the jargon." Sushil, Modi Foundation Chair Professor and Group Chair, Department of Management Studies, Indian Institute of Technology, New Delhi

ISBN 3895781819   DEWEY edition DC21 ISBN13 9783895781810 (What's this?)   Pages 336 Publisher Wiley-VCH Verlag GmbH   Volumes 1 Imprint Wiley-VCH Verlag GmbH   Weight (grammes) 772 Format Hardback   Published in Weinheim Publication date 26 Apr 2002   Previous ISBN 9783895781599 Non-book description 336 p. :   Height (mm) 250 Writer of foreword Heinrich Von Pierer   Width (mm) 175 Library of Congress 2002284154   Spine width (mm) 21 DEWEY 658.4038   Academic level Undergraduate, Postgraduate, Professional / Scholarly

		Introduction
		Siemens' Knowledge Journey by Thomas H. Davenport and Gilbert J. B. Probst		10
		The Knowledge Strategy Process - an instrument for business owners by Josef Hofer-Alfeis and Rob van der Spek		24
		ShareNet - the next generation knowledge management by Michael Gibbert and Stefan Jenzowsky and Claudia Jonczyk		42
		SiemensIndustrialServices: Turning know-how into results by Marc D'Oosterlinck and Hartmut Freitag and Joachim Graff		60
		Networked knowledge - implementing a system for sharing technical tips and expertise by Andrea Dora and Michael Gibbert and Claudia Jonczyk		74
		Practice exchange in a Best Practice Marketplace by Michael Gibbert and Hartmut Krause		89
		The power of communities: How to build Knowledge Management on a corporate level using a bottom-up approach by Ellen Enkel and Peter Heinold and Josef Hofer-Alfeis		108
		KECnetworking - Knowledge Management at Infineon Technologies AG by Michael Franz and Rainer Schmidt and Stefan Schoen		128
		The development of the Siemens Knowledge Community Support by Michael Franz and Kurt Freudenthaler and Marla Kameny		147
		A guided tour through knowledgemotion: The Siemens Business Services Knowledge Management Framework by Tanja Gartner and Hans Obermeier and Dirk Ramhorst		162
		KnowledgeSharing@MED - turning knowledge into business by Dagmar Birk and Manuela Muller		177
		How to manage company dynamics: An approach for Mergers and Acquisitions Knowledge Exchange by Susane Kalpers and Klaus Kastin and Karoline Petrikat		187
		Knowledge Master - a collaborative learning program for Knowledge Management by Christine Erlach and Irmgard Hausmann and Heinz Mandl		208
		The Siemens Management Learning Program by Christina Bader-Kowalski and Antonie Jakubetzki		228
		E-Learning and Knowledge Management symptoms of a new Siemens reality by Jef Staes		240
		Getting real about knowledge sharing: the Premium-on-Top bonus System by Michael Gibbert and Petra Kuglers and Sven Volpel		260
		More...

"Perhaps the most revealing - and interesting - part of the cases in this book is not the analysis of the various knowledge management tools and processes, but the description of their development, of how they come about, of how commitment was gained, of how implementation was led." Yves Doz, The Timken Chaired Professor of Global Technology and Innovation at INSEAD, Fontainebleau

"This case book brings insights how our most valuable resource makes those tools happen. I found this book exciting reading, because it is, to my knowledge, the only book where a single company with a wide variety of knowledge management approaches accumulates years of experiences and lessons learned. Edited by two of the leading thinkers in the field of knowledge management, this book will show the way you practise knowledge management in your company." Heinz Fischer, Global Head of HR, Deutsche Bank AG

"This book is a rare and valuable description of a single company's kn

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