Leading at a Higher Level

From The One Minute Manager(r) to Raving Fans, Ken Blanchard's books have helped millions of people hone their own leadership skills and develop the potential of those around them. Now, in Leading at a Higher Level, Ken Blanchard reveals the answers to world-class leadership. You too can benefit from the advice that has helped thousands of leaders and organizations become more people-oriented, customer-centered, and performance-driven. Learn about the triple bottom line and how to use it to create effective targets and visions. Discover how to turn your customers into raving fans and develop a true customer mania. Practice Blanchard's renowned Situational Leadership(r) techniques for leading yourself, teams, and entire organizations. Find your own personal leadership point of view , a skill that all truly great leaders possess ...and find out how to apply it throughout your entire life. No matter who or where you are, you can create high-performing organizations that make life better for everyone. Raise your game, boost your performance and ensure that you are leading at a higher level.

ISBN 0273710427   Pages 384 ISBN13 9780273710424 (What's this?)   Weight (grammes) 738 Publisher Pearson Education Limited   Published in Harlow Imprint Financial Times Prentice Hall   Series title Financial Times Series Format Paperback   Previous ISBN 9780131443907 Publication date 19 Dec 2006   Height (mm) 234 DEWEY 658.42   Width (mm) 156 DEWEY edition DC22   Academic level Professional / Scholarly

		Introduction : leading at a higher level by Ken Blanchard
Ch. 1		Is your organization high performing? by Don Carew and Fay Kandarian and Eunice Parisi-Carew and Jesse Stoner and Ken Blanchard		3
Ch. 2		The power of vision by Jesse Stoner and Ken Blanchard and Drea Zigarmi		21
Ch. 3		Serving customers at a higher level by Ken Blanchard and Jesse Stoner and Scott Blanchard		39
Ch. 4		Empowerment is the key by Alan Randolph and Ken Blanchard		67
Ch. 5		Situational leadership II : the integrating concept		87
Ch. 6		Self leadership : the power behind empowerment by Susan Fowler and Ken Blanchard and Laurence Hawkins		103
Ch. 7		Partnering for performance by Fred Finch and Ken Blanchard		121
Ch. 8		Essential skills for partnering for performance : the one minute manager by Ken Blanchard and Fred Finch		149
Ch. 9		Situational team leadership by Don Carew and Eunice Parisi-Carew and Ken Blanchard		171
Ch. 10		Organizational leadership by Pat Zigarmi and Ken Blanchard and Drea Zigarmi and Judd Hoekstra		199
Ch. 11		Leading change by Pat Zigarmi and Judd Hoekstra		223
Ch. 12		Servant leadership by Ken Blanchard and Scott Blanchard and Drea Zigarmi		253
Ch. 13		Determining your leadership point of view by Ken Blanchard and Margie Blanchard and Pat Zigarmi		281

"There's a lot of sensible advice" Director Magazine February 2007 "...if you are engaged in management or people and performance development, this is one book that you would do well to consider" - Training Journal, May 2008

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