Logistics and Supply Chain Management

Effective development and management of a supply chain network is an invaluable source of sustainable advantage in today's turbulent global marketplace, where demand is difficult to predict and supply chains need to be more flexible as a result. This updated 4th edition of the bestselling Logistics and Supply Chain Management is a clear-headed guide to all the key topics in an integrated approach to supply chains, including: * The link between logistics and customer value. * Logistics and the bottom line measuring costs and performance. * Creating a responsive supply chain. * Managing the global pipeline. * Managing supply chain relationships. * Managing risk in the supply chain. * Matching supply and demand. * Creating a sustainable supply chain. * Product design in the supply chain.

ISBN 0273731122   Weight (grammes) 594 ISBN13 9780273731122 (What's this?)   Reprint date 03-Oct-2011 12:00:00 am Publisher Pearson Education Limited   Published in Harlow Imprint Financial Times Prentice Hall   Series title Financial Times Series Format Hardback   Previous ISBN 9780273681762 Publication date 18 Nov 2010   Height (mm) 234 DEWEY 658.5   Width (mm) 156 DEWEY edition DC22   Spine width (mm) 22 Pages 288   Academic level Professional / Scholarly

		About the author
		Preface
		Publisher's acknowledgements
1		Logistics, the supply chain and competitive strategy		1
		Supply chain management is a wider concept than logistics		2
		Competitive advantage		4
		The supply chain becomes the value chain		9
		The mission of logistics management		11
		The supply chain and competitive performance		13
		The changing competitive environment		15
2		Logistics and customer value		27
		The marketing and logistics interface		28
		Delivering customer value		29
		What is customer service?		31
		The impact of out-of-stock		33
		Customer service and customer retention		34
		Market-driven supply chains		38
		Defining customer service objectives		42
		Setting customer service priorities		46
		Setting service standards		50
3		Measuring logistics costs and performance		57
		Logistics and the bottom line		58
		Logistics and shareholder value		62
		Logistics cost analysis		66
		The concept of total cost analysis		67
		Principles of logistics costing		70
		Customer profitability analysis		72
		Direct product profitability		78
		Cost drivers and activity-based costing		80
		More...

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