Managing Health Services

Health care systems are highly complex and dynamic. Different systems around the world vary in the way services are managed yet, regardless of these differences, the need for effective managers and managerial leaders is essential in allowing organizations or professionals to achieve specific goals. This book provides an understanding of the concepts of management, managerial leadership and governance within health care systems. It provides a thorough introduction to, and conceptual framework for, the analysis of health systems management and goes on to examine fundamental management tasks, including: managing income and finances; managing people; managing strategy and change; and, managing results.

ISBN	0335218520	Pages	248
ISBN13	9780335218523 (What's this?)	Volumes	1
Publisher	Open University Press	Weight (grammes)	476
Imprint	Open University Press	Published in	Milton Keynes
Format	Paperback	Series title	Understanding Public Health
Publication date	01 Dec 2005	Height (mm)	240
Library of Congress	2006276720	Width (mm)	170
DEWEY	362.1068	Spine width (mm)	15
DEWEY edition	DC22	Academic level	Tertiary education

1	The basics of good management	7
2	The nature of management	14
3	Managerial skills and qualities	22
4	Problem solving	28
5	Funding health care systems	37
6	Purchasing health services	53
7	Human resource management and development	67
8	Human resource planning : forecasting demand and supply	84
9	The recruitment and selection process	100
10	Performance management, appraisal and career development	120
11	Managing interprofessional relationships	131
12	Evaluating performance	143
13	Managing quality	147
14	Performance-related pay	155
15	Determining strategic direction	165
16	Change management	172
17	Making change happen	184
18	Management and leadership	203
19	Approaches to successful leadership	212

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