Managing Risk in Communication Encounters

Focusing on risky interactions, the book centres on those interactions that threaten identities and relationships and sometimes careers such as: practising dissent; repairing broken relationships; managing privacy; responding to harassment; and, offering criticism and communicating emotion. In doing so the text helps students understand types of work situations that are both ethically challenging and personally risky while presenting a theoretical model to help them: integrate existing research, analyze situations, and generate new questions.

ISBN 1412966671   Pages 272 ISBN13 9781412966672 (What's this?)   Weight (grammes) 363 Publisher SAGE Publications Inc   Published in Thousand Oaks Imprint SAGE Publications Inc   Height (mm) 229 Format Paperback   Width (mm) 152 Publication date 19 Mar 2010   Spine width (mm) 15 DEWEY 650.13   Academic level Tertiary education DEWEY edition DC22

1. Introduction: A Theoretical Model for Managing Workplace Risk The Anatomy of Workplace Risk Forms of Risk A Communicative Approach to Risk A Risk Negotiation Framework 2. Delivering and Seeking Feedback Why is Delivering and Seeking Feedback Important? Key Research Studies Negative Feedback and the Risk Negotiation Cycle 3. Managing Emotion Why is Managing Emotion Important? Key Research Studies Coping with Emotion and the Risk Negotiation Cycle 4. Resisting Bullying and Harassment Why is Resisting Bullying and Harassment Important? Key Research Studies Resisting Workplace Bullying and the Risk Negotiation Cycle 5. Negotiating Workplace Relationships Why is Negotiating Workplace Relationships Important? Key Research Studies Managing Workplace Relationships and the Risk Negotiation Cycle 6. Monitoring Organization Romance Why is Monitoring Organizational Romance Important? Key Research Studies Monitoring Organizational Romance and the Risk Negotiation Cycle 7. Dealing with Difference Why is Dealing with Difference Important? Key Research Studies Dealing with Difference and the Risk Negotiation Cycle 8. Expressing Dissent Why is Expressing Dissent Important? Key Research Studies Expressing Dissent and the Risk Negotiation Cycle 9. Proposing New Ideas Why is Proposing New Ideas Important? Key Research Studies Proposing New Ideas and the Risk Negotiation Cycle 10. Responding to Difficult Team Members Why is Responding to Difficult Team Members Important? Key Research Studies Responding to a Difficult Team Member and the Risk Negotiation Cycle 11. Conclusion: Risk and Next Generation Challenges Relational Risks Organizational Risks Societal Risk Risk Revisited

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