Managing a Crisis

This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should form part of the company's crisis management handbook and discussion of training and learning opportunities. This is a fully comprehensive approach to crisis management planning and implementation.

ISBN	1403943222	Pages	256
ISBN13	9781403943224 (What's this?)	Volumes	1
Publisher	Palgrave USA	Weight (grammes)	435
Imprint	Palgrave Macmillan	Published in	Gordonsville
Format	Hardback	Height (mm)	234
Publication date	28 Oct 2004	Width (mm)	156
Library of Congress	HD49.C87 2	Spine width (mm)	16
DEWEY	658.4056	Academic level	Professional / Scholarly
DEWEY edition	DC22

Sect. A	What makes a crisis	1
Ch. 1	The three types of crisis	3
Ch. 2	Evolution of a crisis : the crisis curve	10
Ch. 3	Predicting a crisis	18
Ch. 4	Why managing a crisis matters	28
Sect. B	The organisation and its universe	33
Ch. 5	Organisations and their leadership	35
Ch. 6	The media in a crisis	42
Ch. 7	The politicians and regulators	50
Ch. 8	The activists : making crises happen	64
Ch. 9	Other stakeholders : dealing with the public, customers and suppliers	72
Sect. C	Design, testing and implementation	77
Ch. 10	Overview of the process	79
Ch. 11	The importance of third party advocates	81
Ch. 12	The crisis management team	94
Ch. 13	Responsibilities and logistics	108
Ch. 14	The crisis management handbook	118
Ch. 15	Managing media relations	129
Ch. 16	Internal communications	141
Ch. 17	Managing politicians and the public	150
Ch. 18	Training, testing and refinement	155
Ch. 19	Business continuity	165

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A Practical Guide

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